WAKEMYCART SUPPORT

How can we help?

From your first reminder to a store that needs attention, find a useful guide or get help from our team.

Help for Free and Pro usersBrowse the guides

Talk to our team

Send a support ticket and keep the conversation in one place.

Create support ticket

No account needed. Follow replies by email or through your private ticket link.

Prefer email?Show email address

QUICK ANSWERS

Start with the right guide.

All documentation

First-time setup

Set up your sender, test a reminder and turn on recovery.

Emails not arriving

Check your sending method, test results and queued messages.

Missing checkout captures

Review shopper permission and the checkout capture checks.

Recovery health

Find blocked reminders, scheduler issues and the next action.

Activate Pro

Connect your eligible account and activate Pro on your store.

Account access

Get help with verification, passwords and authenticator recovery.

A CLEARER REQUEST, A BETTER START

Help us understand the issue.

What happened?
Tell us what you expected, what happened instead and the steps to reproduce it.
Which store and versions?
Include your WakeMyCart, WordPress and WooCommerce versions, plus a redacted support summary if available.
What can you show us?
Add the exact error, date and timezone, and a cropped screenshot where useful.

Leave out passwords, payment details and unnecessary shopper information.