A checkout is missing
Test both permission paths on the checkout actually used by shoppers.
What to do
- Check that checkout capture is enabled in Setup & settings.
- Add a supported product, enter your test email and explicitly choose reminders.
- Check the saved-preference feedback and Overview. Repeat with withdrawal and with no consent.
- If capture fails, check the browser-visible error, caching and security rules, and the exact checkout/extension versions.
What to expect
Capture uses the store’s WooCommerce endpoints. Shopper payloads do not go to the account website.
Classic checkout flushes the latest change at order submission as well as using debounced updates. A completed payment is also checked before sending.
Still need help?
Contact supportInclude this article and your store’s support summary.