A reminder has not arrived

What to do

1. Check capture, recovery activation, sender setup and shopper eligibility. Installed Pro features are not gated by account expiry or contact allocations.
2. Open Recovery health and Sending queue. An uncertain outcome must be checked in the original sending account.
3. Send a test to your own account email and inspect the provider receipt and inbox.
4. For Resend, check the current sender domain and versioned webhook setup; for SMTP, check the store’s mail plugin and host logs.

What to expect

Resend retries preserve the exact body, sending account and idempotency key within the allowed retry window. Uncertain SMTP handoffs are not blindly retried.

Delivery and clicks are observed signals, not inbox-placement or incremental-sales guarantees.