Recover account access
Resolve verification, password-reset and authenticator problems.
Verification email
Check spam, confirm the typed address and use Resend verification. Verification and email-change links expire after 30 minutes, work once and need explicit confirmation. A newer request can replace an earlier link.
If account mail is temporarily unavailable, contact support rather than creating repeated accounts.
Password reset
Use Forgot password and enter your account address. For privacy, known and unknown addresses receive the same on-screen response. Reset links expire after 15 minutes; a successful reset revokes existing sessions.
Authenticator or lost device
Check your device clock and use a fresh six-digit code. Codes already consumed by sign-in or another sensitive action cannot be reused. Use one of your saved recovery codes if your authenticator is unavailable.
Password recovery does not remove MFA. If both your authenticator and recovery codes are lost, contact support for an identity-verified recovery process; support must not ask you to send your password or secret.
Include this article and your store’s support summary.