Activate recovery and switch senders
Capture and email sending have separate switches.
What to do
- Complete sender setup and resolve any migration hold. Installed Pro features do not require a current subscription.
- Enable opted-in checkout capture in Setup & settings and confirm a sample checkout appears in Overview.
- Save your sender, edit your sequence and check a test email.
- Open Recovery health. Fix any reported scheduler, sender or queue issues. Waiting for a first checkout or an inbox confirmation is shown separately from a detected problem.
- Turn on recovery in Email sequence. Use the same switch to pause it.
What to expect
Installing a plugin, applying a template or importing settings does not start emails. Purchases, withdrawal, suppression, cart age, plan limits and the current flow are rechecked before dispatch.
On low-traffic stores, ask the host to invoke WordPress cron every minute and monitor WooCommerce Scheduled Actions.
Still need help?
Contact supportInclude this article and your store’s support summary.