Free and Pro: install, upgrade and downgrade

What to do

1. Start with Free: no account or monthly contact cap, one fully editable reminder with its own subject, message and delay, three customizable email layouts, your logo and one accent color.
2. Choose Pro for multi-stage recovery sequences, customizable cart-saving prompts, conditional flows, cost-aware offers, randomized A/B tests and detailed reports. Read-only cart Details explains retained decisions; an optional verified weekly summary keeps the administrator informed. A requested cart link keeps reminder permission separate. Advanced design controls, language variants and 15 curated templates are included.
3. Pro includes local staff/client permissions, reusable flows, rollout previews and branded client-report downloads. Choose your site plan for initial activation on the allowed number of sites, connected account coverage and eligible updates.
4. Pro is a separate paid plugin, not a paid switch inside Free’s reminder. Keep Free active for the shared sending and safety infrastructure. Connect your eligible account in WordPress and select Activate Pro for this store. Refresh account checks account services; it does not perform initial Pro activation.

What to expect

New Pro plans cover 1, 3, 10 or 25 sites with no monthly contact cap. Annual prices show the introductory annual fee for eligible customers and the standard renewal separately. Each purchasing customer can use one introductory annual discount; once used, later annual purchases use the standard annual price. New purchases use annual plans; new lifetime purchases are unavailable. See the pricing page for current checkout availability.

Free includes a complete, editable single-stage reminder; Pro adds multi-stage recovery sequences. Both editions include basic results, sender testing and configurable reminder-frequency controls. Consent, unsubscribe, suppression, recovery-health checks, privacy tools and an optional guide remain included. Private Pro downloads, automatic updates and connected account services require an eligible account. All three sending choices are included in Free and Pro: WordPress email, direct SMTP and your own Resend account. Provider limits and charges apply.

Free includes three selectable, editable layouts without an account. Cart saving, Conditional follow-ups and Detailed reports previews show genuine screens with fictional data. Agency tools is also an optional Pro preview in Free, not a working Free team-management tool. These four entries follow Advanced tools. A compact switch in the Pro previews header shows or hides all four together; the header and switch stay visible when the links are hidden. The existing browser preference is preserved, including its control of contextual Pro suggestions. Opening a preview does not change capture, sending or shopper permissions. An explicit feature action can keep a chosen task in this browser for up to 14 days; after activation, Continue only opens the existing tool for you to review.

After initial activation, subscription expiry or a temporary service outage does not disable local Pro tools. Explicit Disconnect in WordPress clears that installation’s activation and pauses recovery; saved data remains. Reconnect and activate Pro again to use Pro tools, then review recovery before enabling it. Removing or deactivating Pro stops Pro-only work: its pending stages do not become Free reminders. Free keeps its own reminder settings. Shopper permission always applies.

The Plugins.shop byline identifies the publisher. More Plugins is an optional bundled catalogue below Explore Pro in Free, or below the Pro features in Pro. Free’s optional Pro previews sit at the bottom of the sidebar. Use the header switch to show or hide their four links. The header and switch remain visible, and status text reports whether the choice was saved for this site and WordPress user in this browser or could not be saved. Pro has no preview switch. Explore Pro and More Plugins remain available when previews are hidden. Opening the catalogue does not install another plugin or change recovery. External Explore plugin links open the chosen product’s website.