Fix a store connection
Fix connected-account issues without resetting local history. Free recovery does not require a connection.
What to do
- Confirm the code belongs to this store’s exact HTTPS address.
- Check the WordPress connection status and select Refresh account.
- If the connection was renewed in your account, retrieve and paste its new code.
- For migration or database-restore holds, review the dedicated hold before enabling recovery. Do not create a second registration to reset spent usage.
What to expect
A code contains a private signing key. Do not send it in support screenshots.
Report the store reference, software versions, time and coarse error only. No shopper records or message bodies are needed for account-connection troubleshooting.
Still need help?
Contact supportInclude this article and your store’s support summary.