Edit a Free reminder or Pro sequence

What to do

1. Open Email reminder in Free and choose one of three customizable layouts or a starting example. Pro’s separate Email sequence workspace includes 15 curated templates in total and six sequence recipes.
2. Edit your reminder’s subject and body. Use supported personalization such as {{first_name}}, {{store}}, {{cart_total}} and {{item_count}}. In Pro, edit each sequence message separately.
3. Free has one editable reminder: choose its subject, body and delay from 1 to 168 hours after cart activity. With the separate Pro add-on installed and activated, add, duplicate or remove steps to build a multi-stage sequence with increasing delays.
4. Review Maximum reminders per shopper / month. Both editions offer the same control, from 1 to 100; new installations start at 3. This is a per-shopper protective ceiling across carts, not a paid contact quota or a recommended sending target. Save the reminder or Pro sequence, send a test and enable sending separately when ready.

What to expect

Free includes three editable layouts without a licence or account. Use Preview to inspect a saved design before making changes.

There is at least one hour between reminders to the same contact. A late scheduler does not burst overdue messages. The saved frequency safeguard applies across that contact’s carts for the UTC month, and recorded shopper permission can allow fewer messages. Existing shopper permission is never expanded by changing the setting.

Pro can request an offer on the final eligible configured step. Do not promise a coupon in earlier copy: cost, product, currency, permission or plan checks can withhold it.

Prepared retry payloads are immutable. Editing a draft does not rewrite a provider request that might already have been accepted.